Frequently Asked Questions
Everything you need to know about our premium organizational tools.
What is the standard shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I return or exchange my planner if I change my mind?
Yes, we offer a 30-day return policy for unused items in their original packaging. Please ensure the product is in its original condition to receive a full refund or exchange.
What kind of paper quality can I expect in Filofax refills?
Our refills feature premium fountain pen-friendly paper, typically ranging from 80gsm to 100gsm, designed to prevent ink bleed-through and provide a smooth writing experience.
How do I know which size organizer I should buy?
We offer several sizes including Pocket, Personal, A5, and A4. We recommend checking our Size Guide on the product pages to compare dimensions and ring diameters to find the best fit for your lifestyle.
Do you offer personalization or embossing services?
Many of our leather organizers and folios can be personalized with gold, silver, or blind embossing. Look for the 'Personalize Me' option on eligible product pages.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Klarna and Afterpay.